see attachment for beach alert information.


Smart911 Frequently Asked Questions can be found at https://smart911.zendesk.com/hc/en-us/

 

How do I cancel/delete my account?  You can cancel or delete your account by logging into your Safety Profile, selecting the settings tab, and then clicking the “Remove Account” button. Cancellations are effective immediately. Your information will no longer be active in Smart911 and it will not be displayed to emergency response teams should you dial 9-1-1.

 

  1. What do I do if I forget my Password? follow the below steps to retrieve it:

  1. Navigate to https://smart911.com/smart911/retrieveLoginInfo.action
  2. Enter your User ID and click "Continue". If you do not know your user ID, select "I forgot my user ID"

 

  1. You will be prompted to receive your security code via email, phone call, or through a text
  2. **DO NOT CLOSE THE NEXT WINDOW**
  3. Enter the password reset code you received in the previous step and your new password.

 

  1. What do I do if I forget my User ID?

If you have forgotten your User ID navigate to https://smart911.com/smart911/retrieveLoginInfo.action and follow the steps in the simple wizard to retrieve your ID.  

  1. What if I do not receive a Text Confirmation?

Failure to receive a confirmation code can happen for a number of reasons including your number being from a new recently ported carrier, lack of a premium text messaging plan, or 

inability of your carrier to receive a premium SMS message.

If you have not received a confirmation code to your mobile phone within a few minutes of choosing this confirmation option, we recommend that you follow these steps:

  1. Verify the phone number that you are registering is correct.
  2. Be sure that your carrier, matches that of your wireless provider on the Confirm Mobile Phone screen

 

If these steps do not help, you can confirm your mobile number by an automated voice call.

To trigger an automated voice confirmation,

  1. add your mobile number under the ‘Phones’ section of your profile and designate the ‘Phone Type’ as ‘Mobile’.
  2. Click Continue
  3. Select one of the alternate confirmation methods on the confirmation screen as seen below.

 

 

"Sign up for FalmouthAlerts new notification system!

The new FalmouthAlert system allows residents and visitors to sign up for emergency alerts and to provide more accurate location information to first responders via your cell phone. Individuals can also choose to sign up for notifications for a variety of non-emergency notifications by topic. You choose whether you want to receive voice calls, text messages, email messages or social media notifications. To start receiving alerts from the Town, text ‘falmouthmaalert’ to 67283 or visit https://www.smart911.com/smart911/ref/reg.action?pa=falmouthma to sign up for these alerts and create a full safety profile.