If data is missing in RapidSOS, there is a problem on RapidSOS's end or your browser's end.
To test the browser, direct the user to open RapidSOS in an incognito/private window. Log in with SSO and place a test call. If all looks normal, Clear cookies & cache for the browser in question and RapidSOS should return to normal after closing all tabs and reopening.
If this does not resolve the problem, Communications Director will need to reach out to RapidSOS contact and inquire about any outage.